In a session recorded at Microsoft Ignite 2019, Tony Redmond discusses the question of will Microsoft Teams take over from email. The session covers the strengths and weaknesses of both technologies and makes recommendations for how organizations can take full advantage of Teams and email.
Microsoft commissioned Forester Consulting to write a total economic impact study of Teams. As you’d expect, the report says that Teams is a good deal. But like any consulting report, you need to question the findings and assumptions to figure out where the truth lies. In some cases, I simply disagree with the underlying logic for a conclusion. In others, I think the authors are mistaken. It’s up to you to make your own assessment.